Types of Information We Collect
In connection with your use of the Site or particular features or components of the Site, you may be required to provide, and we may collect, information that can identify you personally (“Personal Information”), such as your name, telephone number or address. For example, you may be required to provide, and we may collect, Personal Information when you:
- Sign up to receive e-mails, newsletters or other communications;
- Participate in surveys, contests, sweepstakes or other promotions offered via the Site;
- Request customer service or other assistance;
- Submit credit card information or other payment-related information if necessary in connection with a purchase or other transaction;
- Register with us or the Site or create an account to have access to the Site or particular features or components of the Site; or
- Otherwise communicate with us via the Site.
When you interact with the Site, we may collect certain information that does not identify you individually (“Non-Personal Information”), such as:
- Demographic data such as age, gender and zip code;
- Information about your computer, mobile device, or other device that you use to access the Site, which may include IP address, geolocation information, unique device identifiers, browser type, browser language and other transactional information;
- Usage information about your use of our Site, such as a reading history of the pages you view.
- Additional “traffic data” such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses; and
- Search terms and search results.
Your Source IP Address/Location Information
As noted above, we may collect and store your device’s source IP address. This may disclose the location of your device at the time you access the Site. In addition, we may provide features on the Site that can deliver content based on your current location if you choose to enable that feature. If you enable that feature, your current location will be stored locally on your device and will be used to serve you certain content tied to your location. If you elect to have your location-based searches saved to your history, we will store such information on our servers.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Site may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
We may also use web beacons. A web beacon (also known as an “action tag”, “tracer tag” or “single-pixel gif”) is an invisible graphic on a web page that is programmed to collect information about your use of a given website and deliver cookies.
We may work with third-party advertising companies who may utilize web beacons to better provide advertisements about goods and services that may be of interest to you. These companies do not have access to your name, address, e-mail address, telephone number or other Personal Information from us. They may, however, anonymously track your Internet usage across other websites in their networks beyond the Site. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partners by opting out please visit the Network Advertising Initiative by clicking https://www.networkadvertising.org/managing/opt_out.asp.
1. Pledge on privacy
The next sections explain how and when we collect Personal Data from you.
2. Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.
We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.
3. Non-disclosure of Personal Data
4. Right of access, correction and objection
Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at firstname.lastname@example.org. If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.
5. Security and confidentiality
To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
6. Data transfer abroad
We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. We may transfer your data to one of the Group’s databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country.
However, Novartis has adopted Binding Corporate Rules, a system of principles, rules and tools, provided by European law, in an effort to ensure effective levels of data protection, in particular relating to transfers of personal information outside the EEA and Switzerland. Read more about your rights under the Novartis Binding Corporate Rules.
7. “Cookies” and internet tags
We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A “cookie” is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a “cookie,” this will enable you to decide if you want to accept it or not. If you do not want us to install cookies, please email us at email@example.com. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this Section.
Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors’ responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website https://www.networkadvertising.org(link is external).
8. Google Analytics
We use Google Analytics to gather statistics and help optimize user experience of our website by (i) optimizing traffic to and between different sections and/or apps, and (ii) integrating and optimizing web pages where appropriate.“Google Analytics” is a service offered by Google Inc. “Google” that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. GoogleAnalytics uses “cookies” stored on your computer to help analyze how users use our website.
The information generated by the cookies about your use of our website, including your IP address, will be anonymized by use of the appropriate settings (“_anonymizelp()” function or equivalent) and transmitted to Google servers in the United States. For more information on how IP anonymization works please see https://support.google.com/analytics/answer/2763052(link is external)
On behalf of us, Google will use the information generated by the cookies for the purpose of evaluating the use of our website, compiling reports on website activity providing us with these reports for analytical purposes.
Google may transfer this information to third parties in case of a statutory obligation or if a third party processes data on behalf of Google. Under no circumstances, Google will combine or associate your IP address with other data stored at Google.
You may prevent or stop the installation and storage of cookies by you browser settings by downloading and installing the free Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout?hl=en(link is external). We inform you that in such case you will not beable to wholly use all functions of our website.
By using our website you consent to the processing of any personal data Google will collect on you in the way and for the purpose as described above.
AdWords & Remarketing
This Site collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.
Information from Other Sources
We may collect and store information about you that we receive from other sources to enable us to update and correct the information contained in our database and to better customize your experience with us and the Site.
9. COLLECTION OF PERSONAL INFORMATION FROM CHILDREN
The Site is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13 years of age. If you are under 13 years of age you should not use the Site or send information about yourself to us.
10. USE OF INFORMATION
We use the information we obtain from or about you to help us personalize and improve your experience with us and the Site and to make certain features, activities or functionalities available to you. For example, we may use information we collect (including Personal Information) to:
- Provide you with content and services that you request;
- Communicate with you about changes to our policies;
- Send you newsletters and emails;
- Provide you with advertising, including advertising based on your activity on our Site or activity on third party sites and applications;
- Administer contests, sweepstakes, promotions, and surveys;
- Optimize or improve our products, services and operations;
- Detect, investigate, and prevent activities that may violate our policies or be illegal;
- Communicate with you about your account, respond to your inquiries and send you information about features and enhancements of the Site; and
- Perform statistical, demographic, and marketing analyses of users of the Site.
We may use and store information about you that we receive from other sources to enable us to update and correct the information contained in our database and to better customize your experience with the Site.
We may use your device’s IP address and other location information to:
- Personalize content and experiences on our Site;
- Personalize newsletters, offers and promotions for our products and services, other companies’ products and services and special events;
- Personalize the advertising that you receive;
- Optimize or improve our products, services and operations;
- Detect, investigate, and prevent activities that may violate our policies or be illegal; and
- Perform statistical, demographic, and marketing analyses of users of the Site.
11. DISCLOSURE OF INFORMATION
We may disclose Personal Information and other information collected from you to our parent companies, subsidiaries and affiliates.
We may provide Personal Information and other information collected from you to companies that provide support services to us or perform functions on our behalf, such as marketing, analytics, processing credit card or payment transactions and providing customer service.. These companies may need Personal Information in order to perform their functions.
We may disclose Personal Information and other information collected from you if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process; (b) protect and defend the our rights or property, the Site or our users, and (c) act under emergency circumstances to protect the personal safety of any of our employees, agents or contractors, or those of any of our parent companies, affiliates or subsidiaries, any users of the Site or the public.
We may disclose Personal Information in connection with a sale of the Site or some or all of our business, assets or equity, a merger or other disposition of our company or a corporate reorganization. Please see the section below entitled “Assignment; Change of Ownership” for further information.
We may disclose or share Non-Personal Information in any other manner that we deem appropriate or necessary. Among other things, we may disclose Non-Personal Information to third parties to help us determine how people use parts of the Site so we can improve our Site and customize new product offerings. We may provide Non-Personal Information about how our users collectively use the Site in aggregated form to our business partners and other third parties.
12. INFORMATION YOU MAKE PUBLIC
Please remember that any information you share in public areas, such as comment sections or forums, or that you otherwise post, display or disseminate in an area that is viewable by other users of the Site, becomes public. Please be careful about what you disclose and do not disclose any Personal Information that you expect to keep private.
13. INFORMATION SECURITY
We use reasonable efforts to safeguard Personal Information. For example, when we ask customers to provide credit card information, that information is protected using Secure Sockets Layer (SSL) technology. However, no data storage system or transmission method can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information (including Personal Information) that we obtain. We will not be liable for disclosure of any information due to errors in transmission or the any act or omission of any third party.
14. GOVERNING LAW; NOTICE TO NON-U.S. USERS
15. ASSIGNMENT; CHANGE OF OWNERSHIP
16. OPT-OUT INSTRUCTIONS
If you do not want to receive promotional communications from us, you can opt out at any time by sending a request via our contact form.
17. Your California Privacy Rights
California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please contact us immediately.
Last updated: 03/01/2020